Deposit and Cancellation Policy
Deposit Policy:
Guests opting to pay a deposit must settle the outstanding balance at least 4 days in advance of arrival. We accept payments via PayPal or bank transfer (domestic New Zealand transfers only). We will send a reminder email one week prior to your check-in date containing a PayPal link to cover the remaining balance. This link can be processed with any major bank card. (Guests do not need a PayPal account to complete the payment.)
Please Note that if the balance is not paid by the 4-day deadline, guests run the risk of losing their booking.
Bank Transfer Details (NZ Only):
Bank: BNZ
Account Name:
Shadowland Accommodation Limited
Account Number: 02-0965-0098278-000
Reference: Booking ID / Last Name
Canceling and changing booking dates. Guests may cancel or change booking dates without penalty by notifying us at least 72 hours before their reservation time. To cancel or change booking dates please contact us at:
Phone: (+64) 0220 522 155
Email: shadowlandaccommodation@gmail.com or via this website "contact us".
NB: Changing booking dates are subject to availability and price differences (if any) from this website calendar
Late Cancellation. Cancellations are considered "late" when the guest does not cancel or re-book at least 72 hours prior to the scheduled reservation time. Late cancellations will result in the guest forfeiting their deposit.
Missed bookings. If a guest misses their scheduled booking without rescheduling, they will be charged 100% of the price of the booking.
Provider Initiated cancellation. If, for any reason, we must cancel a guest's scheduled booking, we will notify you as soon as possible and work with you to reschedule or you will receive a full refund.
Refunds. Any refunds will be processed in the same method as the original payment.
Fee Waiver. We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.
