Cancellation Policy

Canceling and changing booking dates.  Guests may cancel or change booking dates without penalty by notifying us at least 72 hours before their reservation time.  To cancel or change booking dates please contact us at:

Phone:   (+64) 0220 522 155 

Email:     shadowlandaccommodation@gmail.com  or via this website "contact us".

NB:   Changing booking dates are subject to availability and price differences (if any) from this website calendar 

Late Cancellation.  Cancellations are considered "late" when the guest does not cancel or re-book at least 72 hours prior to the scheduled reservation time.  Late cancellations will result in the customer being charged a fee of $100.

Missed bookings.  If a guest misses their scheduled booking without rescheduling, they will be charged 100% of the price of the booking.

Provider Initiated cancellation.  If, for any reason, we must cancel a guest's scheduled booking, we will notify you as soon as possible and work with you to reschedule or you will receive a full refund.

Refunds.  Any refunds will be processed in the same method as the original payment.

Fee Waiver.  We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.